Foire aux questions

Last updated on 08/09/2026

Shipping & Delivery

What countries do you ship to, and what are the fees?

Available Shipping Regions: We currently ship to France.
Shipping Fees: Shipping is free on all orders.
Future Expansion: We are exploring options to expand our shipping to other regions.

How long does it take to process and deliver my order?

Processing Time: Orders are processed within 1–3 business days (Monday to Friday).
Estimated Delivery Time after processing: 3–8 business days.
Total Delivery Time: 4–11 business days.
Order Cut-off Time: 00:00 (CET – Central European Time).
Weekend Orders: Orders placed over the weekend are processed on the next business day.

How can I track my order? After your purchase, you will receive an email with your shipping tracking information, including the carrier's name and tracking number. You can track your order on our website by entering the tracking number in our tracking portal.

Returns & Refunds

Can I change or cancel my order after purchase? Yes—you may cancel your order before it has been shipped. If the order has already been shipped, please follow the return process after receiving the product.

What is your return policy, and what products are excluded from returns?

Customers in France can return products within 30 days of receipt.
Items must be returned unused, undamaged, and in their original packaging.

How do I initiate a return or exchange? To initiate a return, please contact our customer service at info@lamontes.com with your order number and a detailed reason for the return. After reviewing your request, we will send you detailed instructions along with a return label.

How long does it take to process a refund? After receiving and inspecting the returned product, we will process the refund within 7 days and send you a confirmation email. The refund will be issued within 10 days of approval to the original payment method.

What should I do if I receive a defective or damaged product? Please contact our customer service within 24–48 hours of receiving the product and send pictures of the defect or damage. After verification, we will provide you with a replacement or issue a full refund.

Payments & Data Protection

What payment methods do you accept, and how are transactions protected? We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay.

All payment information is encrypted and securely processed. Your data is protected, and we will not share it with third parties without your consent.

How do you protect customer privacy and personal data? We are committed to protecting your privacy and personal data. All personal data is encrypted and stored securely. We comply with all applicable data protection laws to ensure secure processing.

Foire aux questions

Shipping & Delivery

Returns & Refunds

Payments & Data Protection

Company Information